BPR (Business Process Reengineering or Business Process Redesign)
This BRINT.COM site provides an excellent narrative overview of BPR publications including links to many relevant articles. Although there are a few "dead links" in the "More Readings..." section at the bottom, it is an outstanding resource.
BPR Simulation This article posits that many business processes are too complex for adequate analysis with manual flowcharts and spreadsheets. Computerized tools allow dynamic simulation of business process changes including prediction of the effect of changes and evaluation of alternatives.